1. Introduction
Direct Print and Mail Solutions Limited ("we," "us," "our") takes privacy seriously and ensures that any customer data we receive is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect information for our digital print, direct mail, and email marketing services.
2. Information We Collect
We collect two main types of personal information:
a. Information shared with us by clients for use in mailing and marketing campaigns. This may include:
Customer names
Postal addresses
Email addresses and phone numbers
Other data fields relevant to the campaign
b. Information shared directly by our clients or suppliers, for example when placing an order, making an enquiry, or using our services. This may include:
Contact names
Company details
Phone numbers and email addresses
Delivery and billing addresses
Providing this information is optional, but some details (like your name and contact information) are necessary for us to provide services such as quoting, printing, delivery, or campaign execution.
3. How We Use Your Information
We use the information provided to:
Personalise and print direct mail campaigns
Maintain job records and transaction history
Prepare data for mailing lodgement
Send email marketing campaigns via our delivery platform
Ensure accurate and effective delivery of marketing materials
Communicate with you about orders or services
Comply with any legal or regulatory requirements
4. Data Security & Storage
We take the security of your data seriously and implement safeguards to protect it from unauthorised access, alteration, or disclosure. Measures include:
Secure data storage
Restricted access to authorised personnel only
Regular internal checks to maintain data security and identify any potential vulnerabilities
5. Data Sharing & Third Parties
We will never sell or rent your data to a third party. We will only share your data with third parties in the following cases:
New Zealand Post: For mail lodgement, we may upload address details (excluding personally identifiable information) to NZ Post to facilitate the mailing process.
Email Delivery Platform: For email marketing campaigns, we share necessary data with our email delivery platform to execute campaigns effectively.
Legal Requirements: If required by law, we may disclose information to comply with legal or regulatory obligations.
6. Data Retention & Disposal
We only keep personal information for as long as it’s needed. Once an engagement is complete, we aim to remove any client or supplier information from active storage within a reasonable timeframe, unless required by law to retain it.
For most clients, this means deleting customer data shared with us for campaigns after 12 months from the end of the engagement, unless otherwise requested.
7. Customer Rights
As a customer, you have the right to:
Request access to the personal data we hold about you
Request corrections to any inaccurate data
Request deletion of your data (subject to legal or regulatory obligations)
Withdraw consent for future processing of your data
8. Website and Analytics Data
When you visit our website, we may automatically collect non-identifying information about your device and how you interact with our site. This can include your browser type, IP address, time zone, referring pages, and general website behaviour (such as pages visited or products viewed). This information helps us improve the site and better understand visitor preferences. It is not linked to any personally identifiable information and is not shared externally.
9. Contact Information
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Direct Print and Mail Solutions Limited
PO Box 71104, Rosebank, Auckland 1348
[email protected]
09 308 1510
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review it periodically to stay informed on how we protect your data.
By using our services, you agree to the collection, use, and processing of your data as described in this Privacy Policy.
Last Updated: August 2025